Disposition Codes
Written by Andrew Maldonado
Updated at August 28th, 2025
Table of Contents
Disposition Code List
The purpose of the disposition code list is to classify each call taken for accurate reporting of call types into the scheduling department. This updated list reduces the redundancy of codes and allows for increased scheduling efficiency. List is subject to change and will be communicated.
Effective 2/19/2025
Current Call Dispositions |
Updated Call Dispositions |
Appt - All Non-Productive Est. Pt Appts. |
Appt - All Non-Productive |
Appt - Established Pt New Consult |
Appt - Consult |
Appt - New Patient | |
Appt - Rescheduled |
Appt - Rescheduled |
Appt - Surgery Scheduled |
Appt - Surgery Scheduled |
Appt - Work In |
Appt - Work In |
Financial - Billing |
Billing |
Financial - Insurance | |
Appt - Cancellation |
Cancellation |
Appt - Confirmation |
Confirmation |
Other - Hang Up |
Disconnected Call |
|
Documents - Appt Summary/ Implant Status |
Inquiry - General Ǫuestions |
Documents - School/Work Excuse | |
Inquiry - Appointment Availability | |
Inquiry - Cost for Surgery | |
Inquiry - General Ǫuestions | |
Inquiry - Office Address or Directions | |
Referral - Calls about pt status appt etc | |
Referral - Referral Pad Request | |
Other - Solicitation Call |
Spam/Solicitation Call |
Other - Spam/Solicitation Call | |
Anything IT Related |
Transfer to Office |
Documents - Clearances | |
Financial - Tx Plan and Obligations | |
Office - Return Call | |
Pre/Post Op / RX Calls | |
All Medicaid Calls |
Removed/Discontinue Usage |
Appt - Xray/CBCT | |
Referral - Doctor to Doctor |