US Oral Surgery Management Knowledge Base

21 Pre and Post Op

Published September 4th, 2025 by Andrew Maldonado

Pre/Post-Op Prescriptions are given at consult unless the patient is not ready to schedule. Patients are to start the antibiotic as prescribed 1 hour prior to surgery. All other prescriptions will be started after surgery. Patients can fly, travel, return to sports, etc. 1 week post-op. Whether a patient has a follow-up is usually determined by the

18 Insurance List 2024

Published September 4th, 2025 by Andrew Maldonado

Most Common Medical In-Network Gardner Pathak Walker Aetna Medicare HMO X X X Aetna PPO X X UMR PPO X X X PHCS PPO X X Multi plan PPO X X Medicare X Human a Medicare HCO X X UHC Medicare HNO X Gardner Pathak Walker Aetna BCBS X X Alliant X Cigna X X UHC X X Humana X X X EMI Health X Ambetter X X Medicaid

TOP Referral list scheduling 2025

Published September 5th, 2025 by Andrew Maldonado

Alamo DR Referral Name Practice name JAMES ROMINGER General Dentist Acuña Karina 5 Star Dental Alamo General Dentist Adams Robyn Stone Oak Aesthetic Dentistry Verrett Pediatric Doctor Alexander Courtney SO Pediatric Dentistry / Dominion Pediatric Dentistry Alamo General Dentist Almquist Peter Premier Dental Boerne JAMES ROMINGER General Dentist

Scheduling a New Patient or Established Patient Test

Published September 5th, 2025 by Andrew Maldonado

Click on the schedule where you want to schedule the patient. The patient you are currently working in will auto-populate. Ifnewpatient,clickon the + sign and begin adding patient.If established patient, click the 3 little dots next to the + sign to search for patient. Select type of service Select template type Select/confirm provider Select/confir

TMJ Protocal for TX04 given by Joan

Published September 5th, 2025 by Andrew Maldonado

TMJ Patient Protocols WE DO NOT ROUTINELY SCHEDULE PATIENTS FOR TMJ EVALUATION WITHOUT A REFERRAL FROM ONE OF OUR REFERRING DENTISTS. IF A PHYSICIAN/PHYSICIAN'S OFFICE CALLS TO REFER A TMJ PATIENT, TRANSFER THEM ТО РСС. We generally do not accept medical provider referrals for TMJ patients. They MUST be referredby their dentist. Exceptions are made

TEMPORARY Scheduling. 3rds.Implants. 6.13.25

Published September 5th, 2025 by Andrew Maldonado

U.S. Oral Surgery Management Updates to Centralized Scheduling Please submit all changes to somer.sizemore@usosm.com and copy gaye.cain@usosm.com. Date of Updates: 6/10/25 Updates Submitted By: Dena Rathbun Practice Name and Office Location: TX04- Dr. Rominger, Dr. Hanna, Dr. Franco Request Details: SUMMER THIRD MOLAR PRIORITIZATION: Beginning no

7 Buford photo with info

Published September 4th, 2025 by Andrew Maldonado

Buford Location 4470 Commerce Drive, Suite A Buford, GA 30518 Suite is on the left side Near the Mall of Georgia Ford Phone: 678-714-5109 Fax: 866-935-4692 or 678-714-2646 Email: office@atlofs.com atl-ofs.com

TX04_7_to_7_Referral_Preference_Reminder

Published September 5th, 2025 by Andrew Maldonado

Team, Please review and follow the 7 to 7 referral preference guidelines below. It's critical that we are reading every referral thoroughly and carefully to ensure accurate routing and uphold the expectations of our referring providers. 🔹 Default Provider for 7 to 7 Referrals - Any referral that comes from 7 to 7 without a surgeon assigned must be s

Alamo Medicare. Medical scheduling protocol UPDAT

Published September 5th, 2025 by Andrew Maldonado

U.S. Oral SurgeryManagement Updates to Centralized Scheduling Please submit all changes to somer.sizemore@usosm.com,amanda.ramirez@usosm.com and copy brittany.miller@usosm.com. Date of Updates: s/9/25 Updates Submitted B; : Dena Rathbun Practice Name and Office Location: Alamo Maxillofacial Surgical Associates TX04- All Doctors Request Details:

Dr_Clark_Preferences

Published September 5th, 2025 by Andrew Maldonado

Dr. Clark – Scheduling and Clinical Preferences Referral and X-rays- Referrals are required for all patients except for third molars.- Our team will contact the referring dentist to obtain the referral and panorex.- If the panorex is not received, we can obtain it. It must be labeled with the patient’s name and orientation (R/L).- Periapical x-rays

Dr. Matthew Torres Scheduling Clarifications for the schedulers UPDATE 7.9.25

Published September 5th, 2025 by Andrew Maldonado

Emailed received from Dr Matthew Torres TX04 7/9/25 for the schedulers Happy Wednesday, All. I wanted to take some time to give some information about how the schedule works on our end. So, that the call center could understand what works for us and what doesn't. If anyone has any questions about anything that I included below, please let me know.

4 Doctor Schedule

Published September 4th, 2025 by Andrew Maldonado

Monday Tuesday Wednesday Thursday Friday Dr. Gardner Buford Lawrenceville / Buford Alternating Tuesdays Lawrenceville Buford Buford Dr. Pathak Braselton Lawrenceville / Buford Alternating Tuesdays Buford Lawrenceville Lawrenceville Dr. Walker Lawrenceville Braselton Braselton / Lawrenceville Alternating Wednesdays Braselton Braselton

6 Lawrenceville photo with info

Published September 4th, 2025 by Andrew Maldonado

Lawrenceville Location 745 Old Norcross Road Lawrenceville, GA 30046 Right behind the Gwinnett Medical Center Phone: 770-962-9515 Fax: 866-935-4692 or 770-962-2722 Email: office@atlofs.com atl-ofs.com

Alamo maxillofacial surgical scripting np relationship (1)

Published September 5th, 2025 by Andrew Maldonado

New Patient Relationship "Good morning/afternoon. Thank you for calling Alamo Maxillofacial Surgical Associates. This is . I can help you!" "Thanks again for calling. My name is , and yours is ?" "I.am happy to help. Tell me, how did you hear about us? Which of our doctors were you referred to?" Notes: Great! You're calling

Dr. Torres Scheduling Change UPDATE

Published September 5th, 2025 by Andrew Maldonado

U.S. Oral Surgey• Management Updates to Centralized SchedulingUSOSM U.S. Oral SurgeryManagement Please submit all changes to somer.sizemore@usosm.com,amanda.ramirez@usosm.com and copy brittany.miller@usosm.com. Date of Updates: 3/5/25Updates Submitted By: Dr. Matthew TorresPractice Name and Office Location: Alamo TX04- Boerne and Plaza Request Deta

8 Meet the doctors

Published September 4th, 2025 by Andrew Maldonado

Dr. Jess A. Gardner III Dr. Sandeep V. Pathak Dr. Patrick W. Walker MEET DR. GARDNER Dr. Gardner, “Jess” as he is known to his patients is a third generation Oral & Maxillofacial surgeon. As a partner in Oral and Facial Surgery Associates Dr. Gardner shares his time in all of our three offices. Dr. Gar

7a Extension List

Published September 4th, 2025 by Andrew Maldonado

Lawrenceville 7429 All Front Office 7417 Check In 7415 Middle 7401 Check Out 7411 Corner 7406 Erin - Downstairs 7409 Erin - Upstairs 7408 Christie 7410 Cubicle - Upstairs 7412 Ex 1 7420 Ex 2 7418 Ex 3 7413 Sx 4 7405 Gardner Sx 7402 Big OR 7416 Recovery 7404 Nurse's Station 7414 Walker / Pathak 7419 Gardner Office Braselton 7441 All Front Office 7

19 Pre-Post Op

Published September 5th, 2025 by Andrew Maldonado

Can Scheduling Answer Basic Post Op Questions? Yes Gauze Gauze is to be changed every 20-30 minutes. If no bleeding/oozing leave gauze out. Recommended Diet Soft mechanical diet (soft foods). Travel by Plane For most surgeries, patients can fly 2-3 days after surgery.If there is a SINUS LIFT, they may fly 1 week after surgery. Sports & Wind In

11 Scheduling

Published September 5th, 2025 by Andrew Maldonado

If a referring doctor, staff member or hospital calls: If the call is regarding a patient or to schedule a patient, these calls should be forwarded to the office. If a patient is calling to schedule an appointment that needs to be coordinated with another provider (general dentist, etc) these calls should be handled by the office. IV/GA/Oral Sedatio

14 In Network Insurance List

Published September 5th, 2025 by Andrew Maldonado

Dental In Network Dr. Schultz Dr. Perciaccante Dr.People's Dr. Keyser Aetna PPO x x Ameritas x x x x Assurant x x BCBS PPO x x x x Careington x x x x Care 500 Series x x x x Care Platinum PPO x x x x Care Platinum POS x x x x Care POS x x x x Cigna PPO x x x x Delta Dental x x x x DHA (Sunlife) x GEHA (Careington) x x x x Guardian(C

15 Tax ID & NPI

Published September 5th, 2025 by Andrew Maldonado

Tax ID & NPI Numbers Tax ID 58-2145629 NPI Practice 1720274798 Dr. Perciaccante 1912929878 Dr. Schultz 1003920794 Dr. Keyser 1588683171 Dr. Smith 1689125213 Dr. Peoples 1962995225 D16

16 Financial Policy

Published September 5th, 2025 by Andrew Maldonado

Financial Information For your convenience, we accept all major credit cards. We strive to deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at the office loc

17 Financial

Published September 5th, 2025 by Andrew Maldonado

Financial In-house payment plans are NOT offered. The only financing that is offered is Care Credit with 12 months interest free promotion on services over $1,000 and 6 months interest free for services under $1,000. 2025 Fees Consults D0140 Evaluation/Consult: $145 Imaging Pano: $190 Cancellation Policy Appointments must be cancelled with a 24-hour

18 Implant Info

Published September 5th, 2025 by Andrew Maldonado

Implant Systems used: Nobel 3i Straumann Implant Timeline of procedures: From extraction to restoration is typically 6-9 months start to finish Consultation Extraction surgery 7-10 day follow up appointment 2-3 month follow up with pano to check on the healing and schedule implant surgery Implant surgery 7-10 day follow up appointment 3-4 month foll

19 Pre and Post Op

Published September 5th, 2025 by Andrew Maldonado

Gauze Gauze can be changed as often as needed. Diet Patients are to eat a soft diet after surgery. Travel by airplane If patients are needing/wanting to travel by airplane, confirm with the office. Returning to sports and playing wind instruments Patients may return to playing sports and wind instruments 1 week after surgery. Brushing teeth after su

23 Procedures

Published September 5th, 2025 by Andrew Maldonado

Dental Implants Dental implants are changing the way people live. They are designed to provide a foundation for replacement teeth that look, feel, and function like natural teeth. With a dental implant, you will be able to eat virtually anything. Replacing missing teeth with dental implants preserve and restore youthful facial contours. Patients wit

6 Doctors Bios

Published September 5th, 2025 by Andrew Maldonado

Jeffrey D. Schultz DDS, MMS Dr. Schultz was born and raised in Pittsburgh, PA. He received his undergraduate education from Washington and Jefferson College in Washington, PA, majoring in Chemistry. Dr. Schultz then enrolled in the Master of Medical Science Program in Anesthesia at the Emory University School of Medicine. Following the completion of

17 Insurance List

Published September 5th, 2025 by Andrew Maldonado

In Network Insurance In Network Dental Insurance Aetna PPO Anthem BC PPO Cigna Advantage & DPPO Delta PPO & Premier Dentemax PPO Guardian PPO Humana PPO Metlife PPO Sunlife PPO United Healthcare PPO (Dr. Smith ONLY) Not In-Network with Medical Insurance No Medicare policies No HMO policies

Dr. Clark In network Insurance

Published September 5th, 2025 by Andrew Maldonado

New Associate Scheduling Recommendations As our Payer Relations and Credentialing Team works to get your new associate credentialed with payers, we’d like to provide you with the following recommendations. These recommendations allow your new associate to begin seeing patients with little to no lag time in their schedules. We recommend that you do

29 Tech calls

Published September 5th, 2025 by Andrew Maldonado

How to Handle Tech Calls Possible Dry Socket Schedule a post op appointment. Bleeding Bite firmly on gauze for 20- 30 minutes; if still bleeding try biting down on a tea bag. Pain Alternate strong pain med with ibuprofen; if pain persists scheduled a post op. Medication Refills Schedule a post op appointment. Clinical Updates If a patient calls wit

9 First Visit (1)

Published September 5th, 2025 by Andrew Maldonado

Prepare for Your First Visit Your initial appointment will consist of a consultation during which, your doctor will explain your diagnosis and treatment options. Occasionally, surgery can be performed the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide

Meet the Doctors GA02 UPDATED

Published September 5th, 2025 by Andrew Maldonado

Meetthe Doctors Dr. VincentPerciaccante Dr.Jennifer Keyser Dr. Jeffrey Schultz Dr. Jacobi Peoples

14 Fees

Published September 5th, 2025 by Andrew Maldonado

2025 Fees Consultation UCR: $150 Pano x-ray: $190 CBCT: 1 Quad - $195 Full Arch - $295 Full Mouth - $395 IOS 3D Scan: 1 - 4 teeth - $650 4 or more teeth - $950 Payment Plans Care Credit: 6 months no interest. Updated 2/15/24

16 Tax ID & NPI

Published September 5th, 2025 by Andrew Maldonado

Tax ID & NPI Numbers Tax ID 90-0227473 NPI Practice 1861594863 Dr. Anderson 1437316569

17 Fees

Published September 4th, 2025 by Andrew Maldonado

2025 Fees Consultation: $134 Imaging: $155 (Panorex) $285 (CBCT- only done at Inverness, Gardendale, & Trussville) Payment Plans Care Credit- 12 months no interest Billing Calls Holmes/Smith Team: Extension – 8485/7874 Clark Team: Extension-4164

3 Office Info

Published September 5th, 2025 by Andrew Maldonado

Metropolitan Oral & Maxillofacial Surgery Associates MOSA Doctors Dr. Bruce Anderson Office / Phone Hours Monday - Thursday: 7am - 4pm (Eastern Time)Friday: 7am - 12pm (Eastern Time) Address 1175 Peachtree Street NE, Suite 1202, Atlanta, GA 30361 Directions / Parking The office is located at Colony Square above Starbucks and Chick-fil-A. Addi

21 Pre-Post Op

Published September 4th, 2025 by Andrew Maldonado

Can Scheduling Answer Basic Post Op Questions? No, any post op questions should be sent to the office for an assistant. NPO Instructions Patients should be NPO 6 hours prior to sedation surgeries. Syringes (wisdom teeth patients) Syringes are given to patients. Tech Calls Any tech call should be directed to the office for an assistant. Medicatio

5 Meet The Doctors

Published September 5th, 2025 by Andrew Maldonado

Meet The Doctors Dr. Bruce Anderson

22 After Hours Procedure

Published September 4th, 2025 by Andrew Maldonado

After hours phone number: Pt calls the office phone number When a patient calls after hours they will be directed to one of the surgical assistants that are on call (the surgical assistants rotate on call). If a doctor is needed once the call has been assessed the assistant will contact the doctor directly. Dr. Holmes and Dr. Smith take the emerge

5A Doctor Bios

Published September 5th, 2025 by Andrew Maldonado

Bruce W. Anderson, DDS Dr. Bruce Anderson grew up in London, Canada. He received both his undergraduate and dental education at the University of Western Ontario, completing an Honors degree in Physiology in 1995 and Doctor of Dental Surgery in 1999. Dr. Anderson continued his training by completing a one year General Practice Residency through the

7 Extension List

Published September 5th, 2025 by Andrew Maldonado

GA04 All Front 1302 All Font 1302 Janean 1291 Amanda 1292 Front Desk 4 1294 Back Office 1295 Dr Phone 1 1296 Dr Phone 2 1297 Lauren

8 Scheduling (1)

Published September 5th, 2025 by Andrew Maldonado

Age Requirement Dr. Anderson - No age requirement ( Patients under 7, call the office) Scheduling Consults / Surgery Appts All consults except implants, pathology, and TMJ are scheduled as CONS. For any scheduling questions, Yolanda is the best form of contact. Patients scheduled after 2:45 should be told to arrive at2:45 regardless of the time. Las

8 Scheduling

Published September 5th, 2025 by Andrew Maldonado

Age Requirement Dr. Anderson - No age requirement ( Patients under 7, call the office) Scheduling Consults / Surgery Appts All consults except implants, pathology, and TMJ are scheduled as CONS. For any scheduling questions, Yolanda is the best form of contact. Patients scheduled after 2:45 should be told to arrive at2:45 regardless of the time. Las

MOSA Staff List

Published September 5th, 2025 by Andrew Maldonado

Main email address Info@atlantamosa.com Front Staff Amanda Corvaian Front Desk Coordinator Janean Jackson Front Desk Coordinator Management Yolanda LeBlanc Office Manger yolanda.L Revenue Cyycle Janice Wylie Insurance Coordinator Clinical Staff Lauren Lynn Surgical Assistant Mia Howard Surgical Assistant Ti

Doctor's Schedule UPDATED 2-14-25

Published September 4th, 2025 by Andrew Maldonado

Doctor Schedule Monday Tuesday Wednesday Thursday Friday Inverness Dr. Smith every other Tuesday when not in AC Dr. Smith rotating Friday with Gdale Southside Dr. Clark Dr. Clark Dr. Clark **When Dr. Holmes is in Trussville** Gardendale Dr. Smith Dr. Holmes Dr. Smith Dr. Smith **When Dr. Holmes is in Truss

Dr Holmes & Smith Do Not Schedule List 8-2024

Published September 4th, 2025 by Andrew Maldonado

DrHolmes/Smith“DoNotSchedule”List: “DO NOT” Schedule List: Dr Harradine Dr Jeffrey Barnes Dr Diana Woods Dr Luis Cabrera Dr Carl Humphries Dr Cass Klimcak Contact Amber to schedule Per Dr. Klimcak she only wants Dr. Holmes to see her patients Dr Caitlyn Grimes Dr Dale Vohler Dr Scott Koplon Dr Sheri Weissman Dr Leigh Kent Pediatric Dental Associat

Scheduler Notes 4.28.25

Published September 5th, 2025 by Andrew Maldonado

GA04 Scheduling Notes “”use teams first for communication”“ Consultations Consults are scheduled between 11am - 2:30pm Monday - Wednesday. Thursdays and Fridays are surgery days ONLY(DSURG, ISURG, PSURG or CONDOS ONLY). Tell pts appt is for 15 mins earlier than what appointment is scheduled for.You can schedule an appointment at 3pm but add two plus

Preferred Surgeon List Aug 2025 UPDATE

Published September 4th, 2025 by Andrew Maldonado

ReferralDr‘sthatRequireDrHolmes/Smith: Warrior Orthodontics/Abenoja Orthodontics: Dr Christine Abenoja Schedule In Gardendale ONLY Birmingham Orthodontics Brooks Orthodontics: Dr Michael Brooks Trussville Pediatric Dentistry: Dr Rylee Burt/Dr. Tashina Smiley Aimee Skelton Dr. Angie and Dr. Chris Canales 4-- Dr. Smith ONLY Dr Cheri

12 Referring Doctors

Published September 5th, 2025 by Andrew Maldonado

2025 Referring Doctors Peachtree/Buckhead Decatur / Druid Hills / Brook Haven Poncey / Highlands / East ATL Downtown / OTP Shah / Kim Crews Evans / Hollifield Nikain / McCollum (999 Building) Greissinger / Post / Everson Ashpole Rodriguez / Butler Tech Dentistry Hochberg / Diora Spaulding Kearns Baumrind / Simpson Cohen / Drescher / Simian Shaeffer

14 Fees

Published September 5th, 2025 by Andrew Maldonado

2025 Fees Consultation: $120 PA x-ray: $40 Pano x-ray: $155 Payment Plans Care Credit: 6-12 months, no interest.

11 Referring Doctors

Published September 4th, 2025 by Andrew Maldonado

Top Referring Doctors David, Amy Pealock, Billy McCoy, Jennifer Curington, Ashley Cooney, David Moore, Randy Rowe, Danielle Shaw, Larry Payne, Justin Yoon, Doug Cates, Amy Patel, Nishima Payne, Jason McKenzie, Michelle Anderson, Lindsey Hong, Lisa (Nurani) Dempsey, Meredith Klevansky, Jason Halper, Chris Carter, Bruce Katz,

12 First Visit Scheduling

Published September 4th, 2025 by Andrew Maldonado

SCHEDULING The Practice of Oral Facial & Surgery Associates is open Monday through Friday from 8:00 AM until 4:30 PM. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day. Please assist us by providing the following information at the time of your co

13 Scheduling

Published September 4th, 2025 by Andrew Maldonado

Calls from Referring Doctor, Staff Members, or Hospital Calls If a referring doctor, staff member, or hospital calls regarding a patient or to schedule- call is to be forwarded to the office. It is ok to help with basic information or if scheduling a non- emergent patient. For calls from hospital for Dr. Walker related to Trauma should be immediatel

17 Insurance List

Published September 5th, 2025 by Andrew Maldonado

In Network Insurance In Network Dental Insurance Aetna Ameritas (BCBS) Anthem 100/200/300 Cigna Connection Delta Dental DHA DenteMax Guardian Humana MetLife Principal United Concordia United Concordia Military United Healthcare In Network Medical Insurance BCBS BCBS Federal Aetna Unum GEHA PHCS Network Multiplan Network Medicare

14 Surgery Scheduling Policies

Published September 4th, 2025 by Andrew Maldonado

Surgery Scheduling Policies IV/GA/Oral Sedation surgeries: Scheduled from the top of the AM down- (fasting patients) Do not schedule IV/GA patients in the afternoon, unless it is a surgery only day (day before a holiday- will be listed at the top of schedule!) LA/N20 scheduled from 11:00 am – down. *Latest LA/N20 appt offered = 2:30 pm* Pt’s consul

7 Staff List

Published September 4th, 2025 by Andrew Maldonado

Name Initials used Title Email Location Erin Jackson Erinj Practice Manager businessmgr@atlofs.com Lawrenceville Christie Gerke Christie Office Supervisor christie.gerke@atlofs.com Lawrenceville Anabel Louviere Anabel Front Desk anabel.louviere@atlofs.com Lawrenceville Zacch Williams Zacch Front Desk zacch.williams@atlofs.com Lawrenceville

7 Staff List

Published September 5th, 2025 by Andrew Maldonado

Employee WINOMS Username Initials Position Email Samantha Shummel SH Office Manager Samantha.Hummel@drpauloms.com Emily EmBostwick EB McDonough / Griffin Front Office emilyb@drpaulsoms.com Tisha TCathcart TC Front Office Tisha.Cathcart@drpauloms.com Jessi JPAYNE JP McDonough / Griffin Front Office jessicap@drpauloms.com Christina CA Assistant He

8 Extension List

Published September 5th, 2025 by Andrew Maldonado

McDonough All Front 3115 Tisha 3105 Check In 3101 Check Out 3102 Samantha 3103 Consult 3104 Kitchen 3107 Dr. Paul 3106 Griffin All Front 3130 Check In 3121 Check Out 3122 Lab 3123 Dr. Paul 3126 Scheduler Jenna 31150 D23

Copy of 10 Scheduling 2025

Published September 5th, 2025 by Andrew Maldonado

Age Requirement 5+ years old. Scheduling Consults / Surgery Appts Remind surgery patients to arrive 15 minutes early for check in. New patients need to arrive 15 minutes early for check in if they complete the new patient paperwork online & 30 minutes early if they have not filled out their paperwork online.Patients that are scheduled for the 2

14a Scheduling a Work-in

Published September 4th, 2025 by Andrew Maldonado

Questions to ask when Scheduling a Work-In: Has the patient been exposed to Covid-19 in the last two weeks? Is the patient in pain? Infection? Swelling? Where is the problem area and how long has the patient been in pain? Is the patient on any antibiotics? Does the patient take any medications regularly? Is the patient being referred to our office s

Copy of 17 Insurance List 2025 UPDATED

Published September 5th, 2025 by Andrew Maldonado

In Network Insurance In Network Dental Insurance Aetna Ameritas (BCBS) Anthem 100/200/300 Cigna Connection (this is a network that insurances will pull from which will make us in network) Delta Dental PPO DHA (this is a network that insurances will pull from which will make us in network) DenteMax (this is a network that insurances will pull from wh

Copy of Scheduling Template 2025 (1)

Published September 5th, 2025 by Andrew Maldonado

Scheduling Template for Monday, Tuesday, & Thursday Operatory 1 Operatory 2 New Pt. 8:30am iv/3r 8:40am 8:50am 9:00am 9:10am iv/3r 9:20am 9:30am 9:40am 9:50am iv/3r 10:00am 10:10am 10:20am 10:30am IM/LA Con/e 10:40am 10:50am 11:00am 11:10am E/Mx Ext 11:20am 11:30am 11:40am 11

12 Referring Doctors

Published September 5th, 2025 by Andrew Maldonado

Top Referring Doctors Last Name First Name Practice Name *Kirby Frank *Fernandez Alfonso Smile Brite *Allen Michael *Fuller Joel *Brown John Thomaston Dental *Coleman Jeff *Chatman Tracee Bruno Dental Care *Balcos Celina Bruno Dental Care *Durham Stephen Crosspoint Dental *Phillips Lawrence Addevale Dental *Adcock Phillip Addevale Dental *F

Scheduler notes 4.25.25

Published September 5th, 2025 by Andrew Maldonado

MetLife usually needs the ssn Phone # for the ins is to be able to give an accurate OOP quote at the time of the appt Make sure to ask if the pt has a bridge on teeth when scheduling for a Con/E If a pt is wanting to cancel 24hrs before their appt, make them aware of a $100 cancellation fee. For new pt, if they cancel 3 times then they cannot be boo

Specialist List-2025

Published September 5th, 2025 by Andrew Maldonado

Specialist List If patient is referred by one of the listed providers, you must get the patient’s dentist name also. Dr. Liliana Mejia-orthodontist Dr. Charles Lindsey-orthodontist Dr. Douglas Kallis-orthodontist Dr. Joseph Erickson-orthodontist Dr. Ruchir Patel-orthodontist Dr. M. Drennan Dobbs-orthodontist Dr. Paul Shepherd-endodontist Dr. Bhavik

16 Financial and insurance

Published September 4th, 2025 by Andrew Maldonado

Financial/Insurance Consults start at $225 and can go up. Pano is $175. We do collect a $50 fee at time of consult. This fee goes toward the consult fee/charge. If OON with patients insurance, fees will be collected up front and will file for possible OON coverage/reimbursement. Care Credit is the only offered payment plan with 12 months int

5 Braselton photo with info

Published September 4th, 2025 by Andrew Maldonado

Braselton Location1215 A Tuscany DriveBraselton, GA 30517Suite is on the right sideDown the street from Chateau Elan Winery & Resort and across from Best Friends Animal HospitalPhone: 770-962-2226 Fax: 866-935-4692 or 678-975-7862Email: office@atlofs.comatl-ofs.com

12 Scheduling

Published September 4th, 2025 by Andrew Maldonado

Clark Smith Holmes Scheduling Schedule sequentially. Do not offer an afternoon appointment if the morning is not full. If the patient requests afternoon, let them know we can schedule morning and, closer to time, an afternoon appointment may open up and we can accommodate that time request. The patient will need to reach out closer to appointment da

10 Staff List

Published September 5th, 2025 by Andrew Maldonado

Front Office Olga Zhabotina*speaks Ukranian & Arabic* Front Desk olga@ossla.net Management Shyra Mitchell (Loomis) Practice Manager Shyra@ossla.net Marketing Linda Morgan Marketing lindam@ossla.net Team Ferguson Dr. Michael Ferguson Surgeon mikef@ossla.net Michelle Bass Treatment Coordinator michelle@ossla.net Courtney Autin Lead Surgical As

12 Scheduling

Published September 5th, 2025 by Andrew Maldonado

Preferred Phone Greeting Good Morning/Afternoon. This is ____. Thank you for calling Oral Surgery Services, How may I help you? Doctor's Schedule The doctors have a rotating schedule. They are not in the same office on the same day every week. See schedule. Age Requirement Dr. Smith: No patients under 6 years old Dr. Ferguson: No patients under 6 ye

12a Doctor Preferences

Published September 5th, 2025 by Andrew Maldonado

Doctor Preferences Dr. Ferguson All consults and post-ops in the afternoon, surgeries in the morning The office will schedule all hospital cases Surgeries are typically scheduled at the time of consultation No patients under 6 years old unless special circumstances are cleared by Dr. Ferguson. A referral is not required for a patient to be seen, but

16a 2024 FEES

Published September 4th, 2025 by Andrew Maldonado

2025 FEES EXAMS IMPLANTS 99202 Exam-20 $250 D6010 Implant $3,465 99203 Exam-30 $355 D6104 BG @ Imp $740 99212 Est.-25 $130 D6100 Imp. Removal $345 XRAYS D7953 BG @ Ext $980 D0330 PAN $180 ANESTHESIA 70355 PAN $165 D9222 GA 1st 15 $405 D0220 PA $50 D9223 GA add’l 15 $320 D0365 CT $375 D9239 IV 1st 15 $380 EXTRACTIO

14 Fees

Published September 5th, 2025 by Andrew Maldonado

2024 Fees Comprehensive Exams: $125 Panoramic Xray: $145 CBCT if needed: $325 Jaw Consults range: $400 - $800 + CT Scan Fee $325 Payment Plans Care Credit 6 months In-Office Financing Recurring payments

15 Tax ID & NPI

Published September 5th, 2025 by Andrew Maldonado

Tax ID & NPI Numbers Tax ID 72-1333736 NPI Practice 1598123978 Dr. Ferguson 1215953575 Dr. Smith 1306940556 Dr. Chuang 1871055467

16 Insurance List

Published September 5th, 2025 by Andrew Maldonado

In Network Insurance In Network Dental Insurance Cigna D PPO Unum Aetna Guardian Sunlife OUT OF NETWORK Medical Insurance

17 Implant Information

Published September 5th, 2025 by Andrew Maldonado

Primary Implant Systems used: NobelStraumann If needed: Also used by Dr. Chuang: 3i ZimVie Zimmer Implant Direct BioHorizons Implant Process: The timeline is usually 6-7 months. First, the tooth is removed, and the site is bone grafted. Allow 3 months to heal. Then the office will schedule an implant re-consult appointment and perform a conebeam

18 Pre-Post Op

Published September 5th, 2025 by Andrew Maldonado

Dr. Smith Dr. Ferguson Dr. Chuang Can Scheduling Answer Basic Post-Op Questions? No Yes Yes NPO Instructions Patient should be NPO for 6 hours prior to sedation Patient should be NPO for 6 hours prior to sedation Patient should be NPO for 8 hours prior to sedation.Sips of water to take medication is okay. Syringes (wisdom teeth patients) Syringes

19 After Hours Procedure

Published September 5th, 2025 by Andrew Maldonado

After Hours Procedure The after-hours phone number is the same as the office phone number: 504-455-9960. When a patient calls the office phone number, they are prompted to leave a voicemail. The after-hours system will then contact the doctor on call. The doctor will then reach out to the patient.

3 Office Info

Published September 4th, 2025 by Andrew Maldonado

Clark Holmes Smith - AL01 Inverness Doctors Dr. Smith Hours 8am - 4:30pm Address 2206 Cahaba Valley Drive, Birmingham, AL 35242 Nearby Landmarks One block off of 280. Look for Wells Fargo at the corner of Hwy 119 & 280. Phone 205-933-2710 Fax 205-933-2716 Email info@clarkholmes.com Southside Doctors Dr. Clark & Dr. Smith Hours 8am - 4:30pm A

3 Office Info

Published September 5th, 2025 by Andrew Maldonado

LA01B2 Oral Surgery Services METAIRIE - 02 Doctors Dr. Smith, Dr. Ferguson, Dr. Chuang Hours M-Th 8am-5pmF 8am-3pm Address 4420 Conlin St, Suite 203, Metairie, LA 70006 Nearby Landmarks We are located near the intersection of Transcontinental Dr and W Esplanade. There is a Capitol One Bank on the corner of W Esplanade and Conlin St. We are the 3 sto

8a Doctor Bios

Published September 5th, 2025 by Andrew Maldonado

Dr. Demarcus Smith, DDS Email:d_smith@ossla.net Born and raised in Baton Rouge, Dr. Demarcus Smith grew up on a small farm, beginning his lifelong love of the land and countryside. Although he originally wanted to be an orthodontist, he was inspired to go into oral surgery during dental school. Dr. Smith’s caring nature and wide breadth of knowledge

12 Scheduling

Published September 5th, 2025 by Andrew Maldonado

Preferred Phone Greeting Good morning/afternoon, Alamo Maxillofacial Surgical Associates - How may I assist you? Age Requirement No age requirement Scheduling Consults / Surgery Appts When scheduling surgery, a deposit of $150 must be made (except for Dr. Buckley). Patients have two options when making appointments for extractions. Consultation or c

12a Dr Torres Scheduling Preferences

Published September 5th, 2025 by Andrew Maldonado

Dr. Torres / Plaza and Boerne Scheduling instructions for Dr. Torres are as follows: Ideally, appointments are structured in such a way that each hour contains one IV sedation, one consult and one post op. For special appointments, such as TMJ consults, Trauma, Pathology, H&P for hospital, Consult/do surgeries, there is additional time needed. R

14 Fees.docx UPDATED

Published September 5th, 2025 by Andrew Maldonado

2025 Fees Consultation D0150 $185 Specialist Consultation D9310 $215 D9310 is used when the patient is coming in for a second opinion, or for a consultation but not anticipating there will be any surgical treatment. We are primarily using 0150 as of 6/2023. Pathology Consult $185+ OG

Oral Surgery Definitions

Published August 12th, 2025 by Andrew Maldonado

Bone Graft / Bone Grafting A surgical procedure that replaces missing or damaged bone tissue, often used in the jaw before dental implants. Graft sources can include the patient’s own bone (autograft), donor bone (allograft), animal-derived bone (xenograft), or synthetic materials (alloplast). The purpose is to create a scaffold that supports new bo

Zoom Contact Center Agent Training

Published August 18th, 2025 by Andrew Maldonado

START UP LOGGING IN Sign-in to your Zoom Desktop Workplace application Your Work Session Click on the Contact Center tab at top of the bar AVAILABILITY SETTINGS To start accepting calls for your assigned queues place yourself in “Ready” status by toggling to “Ready” in the lower- left hand corner of the screen AVAILABILITY STATUS If you need to step

15 Tax ID & NPI

Published September 5th, 2025 by Andrew Maldonado

Tax ID & NPI Numbers Tax ID 74-2880532 NPI Practice 1417006065 Buckley 1285602276 Franco 1063480077 Rominger 1356319321 Hanna 1992024871 Verrett 1871787291 Torres 1073928859 Clark 1659331650

17 Implant Info

Published September 5th, 2025 by Andrew Maldonado

Implant Process: Consultation- this is where the doctor determines if you are a good candidate for implants. This is determined with the use of x-rays and oral examination. Collection of health history and any surgeries. Determine if extractions are needed before implant placement. One visit. Extraction- depending on the condition of the tooth or te

19 After Hours Procedure

Published September 5th, 2025 by Andrew Maldonado

When a patient calls the office after hours the call is routed to the answering service. The protocol is in place based on the urgency of the call.

22 Scripting for Making Patients Feel Welcome & Valued

Published September 5th, 2025 by Andrew Maldonado

Language you can use to make callers/patients feel welcome and valued: Use phrases like these wherever you can to improve patient service and help our patients feel valued. You are their first impression of the office, and we want to make them feel good about having been referred to us. How they feel after their phone call with you colors their enti

20 Tech calls

Published September 5th, 2025 by Andrew Maldonado

Possible Dry Socket Contact PCC for emergency add on. (If after hours, the doctor will be called). Send @doctorteam email also. Bleeding Contact PCC of doctor. Send @doctorteam email also. Pain Contact PCC of doctor to field to clinical team. Send @doctorteam email also. Medication Refills Contact PCC of doctor to field to clinical team. Send @docto

20 Tech calls

Published September 5th, 2025 by Andrew Maldonado

How to Handle Tech Calls Dr. Smith Dr. Ferguson Dr. Chuang Possible Dry Socket Offer the patient an immediate (same day) appointment Offer patient same day appointment or very next day for evaluation Make follow-up appointment for evaluation, add obtundent as needed, dry socket paste Bleeding See patient same day Contact Dr. Ferguson's clinical t

21 Scripting for Medical Records

Published September 5th, 2025 by Andrew Maldonado

When a patient calls to request medical records: “So that I can confirm that I have the correct account, please provide me with your name and date of birth.” Confirm the mailing address, phone number and email address on file. “I will make the custodian of the records aware that you have requested the records. May I share with her the purpose for y

23 Scripting Special Considerations & Tricky Situations

Published September 5th, 2025 by Andrew Maldonado

Special Considerations and Tricky Situations A common misunderstanding for patients is that there is no need for a consult or evaluation. It sounds like the referral has told them they have all they need for surgery. For these questions, consider the language: “ I understand that you saw your dentist for this issue. It is important to have a pre-

3 Office Info

Published September 5th, 2025 by Andrew Maldonado

Alamo Maxillofacial Surgical Associates - TX04 Methodist Plaza Doctors Dr. Buckley, Dr. Franco, Dr. Hanna, Dr. Rominger, Dr. Verrett, Dr. Torres Office/Phone Hours 8:00am - 4:00pm Monday - Friday (Staff arrives at 7:30am) Address 1950 Huebner Road Suite 125 San Antonio TX 78240 Directions Located by Luby's Phone 210-614-3915 Fax 210-614-3918 Email i

3 Office Info

Published September 5th, 2025 by Andrew Maldonado

Dr. Richard Paul - GA05 McDonough Doctors Dr. Paul Office Hours Mon - Thurs: 8:30am - 4:30pm, Friday: 8:00am- 2:00pm (Lunch 1:00pm - 2:00pm) Phone Hours Mon - Thurs: 8:00am - 4:30pm, Friday: 7:30am- 2:00pm (No Lunch) Address 2340 Patrick Henry Parkway, Suite 100, McDonough, GA 30253(Located in the Eagles Landing Office Park) Directions Turn by the

8 Meet the Doctors

Published September 5th, 2025 by Andrew Maldonado

Dr. Adam Verrett Dr. Andrew Hanna Dr. Steven Buckley Dr. James Franco Dr. James Rominger Dr. Matthew Torres Dr. Charles Clark

22 After Hours Procedure

Published September 4th, 2025 by Andrew Maldonado

After Hours Procedure When a patient calls the office after normal business hours the calls are forwarded to the answering service. The answering service takes calls from 4:30 pm – 8:00 am EST. The answering service phone number is 404-487-2050. ***The doctor on call will always be one of the OFSA doctors.

8a Doctor Bios

Published September 5th, 2025 by Andrew Maldonado

Adam J. Verrett, DDS Dr. Verrett is a San Antonio native and received his Bachelor’s degree in Biology from the University of Texas at Austin. He went on to receive his Doctor of Dental Surgery from the University of Texas Health Science Center at San Antonio before entering the United States Air Force and completing his residency training in oral a

Disposition Codes

Published August 22nd, 2025 by Andrew Maldonado

Disposition Code List The purpose of the disposition code list is to classify each call taken for accurate reporting of call types into the scheduling department. This updated list reduces the redundancy of codes and allows for increased scheduling efficiency. List is subject to change and will be communicated. Effective 2/19/2025 Current Call D